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Freeman & Sherburne, Inc. [Businessowners Elite]

7440 Heritage Village Plaza, Gainesville, VA 20155

(703) 938-8070

Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109

(703) 257-2820

Freeman & Sherburne, Inc. [Businessowners Elite]

7440 Heritage Village Plaza, Gainesville, VA 20155
(703) 938-8070

Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109
(703) 257-2820

Business Analyst

Harrisonburg, VA or Remote

Apply Now

Business Analyst

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works closely with all units in the organization as the department liaison by engaging in business discussions to capture requirements and specifications to support the business unit strategic objectives.
  • Develops and maintains awareness and support of customer/agent expectations and seeks ongoing improvements in the delivery of products and services including training.
  • Assist in developing policy processes, procedures, and workflow management across the organization, sensitive to the needs of each business unit. Takes initiative to establish clarity in process documentation.
  • Create specifications for developers and design test cases with great efficiency that correlate to the business specifications and requirements.
  • Works closely with the product department to submit requirements for product changes and product deployment to improve development accuracy and specification requirements.
  • Implement process improvement while creating specifications and offer solutions for manual processes.
  • Maintains awareness of advanced technology developments and promotes adoption of system improvements. Provides technology development support as needed.



The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Demonstrates an appropriate understanding of property/casualty insurance principles and applies such knowledge in everyday business direction.  Stays aware of changes in the external environment and adjusts internal practices as needed.
  • Possesses a solid knowledge of the company’s vision, mission, and strategic plans and is committed to their achievement.  Maintains a high level of knowledge of all department activity and is innovative in seeking effective ways to address issues.
  • Exhibits ability to promptly identify critical issues, analyze facts, and make decisive and sound decisions to resolve issues.
  • Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm.
  • Shares responsibility for achieving underwriting objectives by providing useful information development and executing assigned decision making.
  • Stays aware of technology advancements in policy processing while evaluating potential strengths and weaknesses of technological support alternatives.
  • Demonstrates a strong working knowledge and is a proficient user of all Microsoft Office applications and programs.
  • Continuously advances own understanding of property/casualty insurance and best practices in administration.



  • Undergraduate degree required. Professional insurance-related coursework preferred.
  • Insurance industry experience or knowledge of various personal and commercial lines of insurance products, business processes and compliance rules.
  • Effective communicator through written, oral, and electronic formats with ability to convey complex concepts clearly to a variety of audiences.
  • Exhibits strong interpersonal skills including ability to develop consensus among decision makers.
  • Demonstrates ethical work manner in dealing with confidential information.
  • Demonstrates personal computer literacy and effectively utilizes all relevant company automation to optimum productivity. Proficiencies will include Microsoft Office products and other software as appropriate.



  • Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
  • Position may require traveling to agent offices, attending both internal and external meetings, attending conferences and other training events.
  • Flexibility in daily work times and telecommuting is allowed; average 40-hour week; occasional evening, weekend work, or overnight travel may be required as job duties demand.


Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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