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Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109

(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109

(703) 361-3191

Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109
(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109
(703) 361-3191

Claims Assistant

Harrisonburg, VA

Apply Now

Claims Assistant

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides above-average customer service to policyholders, agents, and co-workers.
  • Works with claims adjusters to upload and/or transfer documents/images to and from ImageRight as directed.
  • Using turnaround guidelines, complete required letters and forms including set-up in vendor site.
  • Provides administrative support for creating, packaging, and mailing customer correspondence.
  • As required, answers incoming calls to handle basic customer concerns and direct calls appropriately.
  • Provides follow-up on subrogation demands as requested.
  • Reviews notes in policy management system and updates within assigned authority.
  • Cross-trains to provide back-up coverage in the absence of other department Claims Assistants that may include check processing and document indexing.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Exhibits a sound understanding of department goals and objectives.
  • Demonstrates proficiency in delivering a high level of customer service.
  • Possesses, or is willing to obtain, appropriate knowledge of insurance principles and policy language.
  • Demonstrates personal computer literacy and effectively uses all relevant company automation. Proficiencies will include MS Office products and other software as appropriate, including strong data entry skills.
  • Flexible with managing a wide variety of tasks with ability to prioritize work demands.
  • Ability to work in a team environment.
  • Ability to complete assignments with minimal supervision.

 

QUALIFICATIONS:

  • High school diploma or equivalent.
  • One year of experience working in the insurance industry preferred.
  • Well organized with strong time-management skills.
  • Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback; ability to effectively communicate over the phone.
  • Projects a positive, professional image knowing they represent the company to the customer.

 

PHYSICAL DEMANDS:

  • Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
  • Largely sedentary role with majority of work performed using a computer and phone.

 

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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