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Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109

(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109

(703) 361-3191

Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109
(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109
(703) 361-3191

Claims Assistant

Harrisonburg, VA

Apply Now

Claims Assistant

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides above-average customer service to policyholders, agents, and co-workers.
  • Works with claims adjusters to upload and/or transfer documents/images to and from ImageRight as directed.
  • Using turnaround guidelines, complete required letters and forms including set-up in vendor site.
  • Provides administrative support for creating, packaging, and mailing customer correspondence.
  • As required, answers incoming calls to handle basic customer concerns and direct calls appropriately.
  • Provides follow-up on subrogation demands as requested.
  • Reviews notes in policy management system and updates within assigned authority.
  • Cross-trains to provide back-up coverage in the absence of other department Claims Assistants that may include check processing and document indexing.



The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Exhibits a sound understanding of department goals and objectives.
  • Demonstrates proficiency in delivering a high level of customer service.
  • Possesses, or is willing to obtain, appropriate knowledge of insurance principles and policy language.
  • Demonstrates personal computer literacy and effectively uses all relevant company automation. Proficiencies will include MS Office products and other software as appropriate, including strong data entry skills.
  • Flexible with managing a wide variety of tasks with ability to prioritize work demands.
  • Ability to work in a team environment.
  • Ability to complete assignments with minimal supervision.



  • High school diploma or equivalent.
  • One year of experience working in the insurance industry preferred.
  • Well organized with strong time-management skills.
  • Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback; ability to effectively communicate over the phone.
  • Projects a positive, professional image knowing they represent the company to the customer.



  • Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
  • Largely sedentary role with majority of work performed using a computer and phone.


Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply for this position

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