Claims Assistant

Claims Assistant

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides above-average customer service to policyholders, agents, and co-workers.
• Works with claims adjusters to upload and/or transfer documents/images to and from ImageRight as directed.
• Using turnaround guidelines, complete required letters and forms including set-up in vendor site.
• Provides administrative support for creating, packaging, and mailing customer correspondence.
• As required, answers incoming calls to handle basic customer concerns and direct calls appropriately.
• Provides follow-up on subrogation demands as requested.
• Reviews notes in policy management system and updates within assigned authority.
• Cross-trains to provide back-up coverage in the absence of other department Claims Assistants that may include check processing and document indexing.

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Exhibits a sound understanding of department goals and objectives.
• Demonstrates proficiency in delivering a high level of customer service.
• Possesses, or is willing to obtain, appropriate knowledge of insurance principles and policy language.
• Demonstrates personal computer literacy and effectively uses all relevant company automation. Proficiencies will include MS Office products and other software as appropriate, including strong data entry skills.
• Flexible with managing a wide variety of tasks with ability to prioritize work demands.
• Ability to work in a team environment.
• Ability to complete assignments with minimal supervision.

QUALIFICATIONS:

• High school diploma or equivalent.
• One year of experience working in the insurance industry preferred.
• Well organized with strong time-management skills.
• Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback; ability to effectively communicate over the phone.
• Projects a positive, professional image knowing they represent the company to the customer.

PHYSICAL DEMANDS:

• Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
• Largely sedentary role with majority of work performed using a computer and phone.

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.