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Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109

(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109

(703) 361-3191

Gardner Insurance Agency

7900 Sudley Road, Manassas, VA 20109
(703) 257-2820

Brown & Brown Insurance Agency of Virginia, Inc [Commercial Elite]

11220 Assett Loop, Manassas, VA 20109
(703) 361-3191

Quality Assurance Testing Associate

Harrisonburg, VA or Remote

Apply Now

Quality Assurance Testing Associate

 

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

 

The Quality Assurance (QA) Associate provides key application support, testing analysis, and quality control to facilitate the development or enhancement of quoting, rating, and issuance of the policy administration system for the company’s lines of business.

 

Essential Functions & Responsibilities:

  • Provides excellent customer service to our internal and external customers in support of their use of our policy, billing, and claims applications.
  • Proactively assists in the development, documentation, improvement, and implementation of test plans and timelines, including recommendations for overall improvement in test processes.
  • Applies analytical and critical thinking skills to analyze data for accuracy; clearly documents all aspects of work to assure understanding by development team.
  • Manages creation and running of automated testing scripts to meet project deliverables and assure that all products and solutions are quality based.
  • Insures that testing issues are addressed and/or corrected in a timely manner based on filed effective dates.

 

Knowledge, skills, and abilities:

  • Demonstrates the ability to anticipate the customer’s needs to deliver a high level of customer satisfaction.
  • Demonstrates a clear understanding of department goals and objectives.
  • Excellent written, verbal, and interpersonal communication skills to effectively communicate clearly and concisely to all levels of the organization.
  • Experience and knowledge of IT, Business Analysis, Quality, and Finance best practices to understand the business operations that our software applications support.
  • Demonstrates strong time-management skills to prioritize and meet deadlines.

 

Qualifications:

  • Minimum of high school diploma or equivalent; undergraduate degree preferred in Business, Information Technology, or related field, or equivalent combination of education and experience.
  • One year of experience working in application testing activities including writing and running test cases.
  • Well-organized with strong time-management skills.
  • Strong oral and written communication skills displaying professionalism in language, tone, and style to understand customer needs and feedback. Projects a positive, professional image knowing they represent the company to the customer.

 

PHYSICAL DEMANDS:

  • Normal office demands.

 

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply for this position

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