19275 Riverside Drive, Grundy, VA 24614
(276) 935-2991
5215 Dickenson Highway, Clintwood, VA 24228
(276) 926-8681
19275 Riverside Drive, Grundy, VA 24614
(276) 935-2991
markmutter@mutterins.com5215 Dickenson Highway, Clintwood, VA 24228(276) 926-8681milled93@insproagency.com
Since 1869, Rockingham Insurance has established a reputation for delivering on our promises and building long-lasting relationships. Over the past 150-plus years, we’ve grown into a national multi-segment Property and Casualty Insurance company and evolved our products to meet the changing needs of our community.
We’re committed to profitably grow our specialty and personal lines business segments while ensuring capital adequacy. The company is cultivating an agile, resilient, and sustainable workforce, focusing on digitally and operationally transforming how we serve our policyholders. We will continue to transform our products, capabilities, and diversification needed to be successful.
Rockingham Insurance is here to help. We provide care and commitment to our policyholders, employees, and neighbors daily. Service means honoring our promises from the initial quote to closing a claim. Our agents become trusted advisors and friends, delivering reliable coverage and peace of mind.
Rockingham Insurance holds an “A-” Excellent rating with A.M. Best Company, a global credit agency specializing in the insurance industry.
I, along with the Board of Directors, agents, management, and staff, thank you for your continued trust in serving your insurance needs.
Robert L. Lyon, President & Chief Executive Officer
EXECUTIVE OFFICERS
BOARD OF DIRECTORS
114.5%
Combined Ratio*
62,475+
Policies serviced
10,500+
New policies added
65+
Charitable organizations supported
72%
Net Promoter Score**
*Combined ratio is a standard measurement of an insurance company’s underwriting profitability. A combined ratio of less than 100 generally indicates an underwriting profit.
** Net Promoter Score measures the loyalty of customers and their willingness to refer others to a company. 2022 Insurance Industry average NPS was 42% (https://www.clearlyrated.com/solutions/2022-insurance-nps-benchmarks/)
CONSOLIDATED BALANCE SHEET (IN 000’S) | AS OF DECEMBER 31, 2021 AND 2020
| Assets | 2022 | 2021 |
|---|---|---|
| Bonds | $ 136,733 | $ 128,133 |
| Preferred Stocks | 500 | 500 |
| Common Stocks | 22,933 | 28,158 |
| Cash & Short Term Investments | 26,516 | 29,587 |
| Real Estate | 1,418 | 1,055 |
| Uncollected Premiums | 31,404 | 28,105 |
| Surplus Note Receivable | 15,000 | - |
| Other Assets | 8,949 | 5,492 |
| TOTAL ASSETS | $243,453 | $221,030 |
| LIABILITIES & SURPLUS | 2022 | 2021 |
|---|---|---|
| Losses & Loss Adjustment Expenses | $ 779,920 | $ 58,591 |
| Unearned Premiums | 79,858 | 70,511 |
| Other Liabilities | 14,247 | 15,867 |
| Total Liabilities | 174,025 | 144,969 |
| Surplus Note | 15,000 | - |
| Surplus | 54,428 | 76,061 |
| TOTAL LIABILITIES & SURPLUS | $ 243,453 | $ 221,030 |
Buffamante Whipple Buttafaro, P.C. conducts an annual independent audit of the companies’ results. Rockingham Mutual Group, Inc. is the ultimate parent company of Rockingham Group, Inc., Rockingham Insurance Company, Rockingham Casualty Company, Rockingham Mutual Service Agency, Inc, and Rockingham Specialty, Inc.
Best Places To Work recognizes employers for their outstanding performance in establishing workplaces where employees can thrive, enjoy their work, and help their companies grow.
Rockingham Insurance focuses on a best-in-class customer experience for policyholders and agents. This has proven successful in improved customer satisfaction and employee engagement. The employees are committed to the company’s growth and are paramount to future success.
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