19275 Riverside Drive, Grundy, VA 24614
(276) 935-2991
5215 Dickenson Highway, Clintwood, VA 24228
(276) 926-8681
19275 Riverside Drive, Grundy, VA 24614
(276) 935-2991
markmutter@mutterins.com5215 Dickenson Highway, Clintwood, VA 24228(276) 926-8681milled93@insproagency.com
For over 150 years, Rockingham Insurance has protected the things that matter. We have provided reliable coverage for your home, auto, and farms by establishing a reputation for delivering on our promises and building long-lasting relationships.
We are optimistic about the future and committed to our company's continued improvement and success. Reflecting on 2023, much like 2022, the insurance industry has been impacted by increased inflation and weather volatility which leads to higher claims expenses. To meet our steadfast commitment to ensuring long-term stability and financial security for our policyholders and communities, we continuously monitor and adapt our price, product offerings, and agency distribution channels.
Rockingham Insurance remains committed to operating with steadfast resilience and is dedicated to enhancing operational efficiency and strengthening our personal lines offerings.
We’re here to help by providing caring and committed service to our policyholders, employees, and neighbors daily. Service means honoring our promises from the initial quote to closing a claim. Our agents become trusted advisors and friends, delivering reliable coverage and peace of mind.
I, along with the Board of Directors, agents, management, and staff, thank you for your continued trust in serving your insurance needs.
Robert L. Lyon, President & Chief Executive Officer
EXECUTIVE OFFICERS
BOARD OF DIRECTORS
126.3%
Combined Ratio*
114,400+
Policies serviced
18,600+
New policies added
70+
Charitable organizations supported
75.3%
Net Promoter Score**
*Combined ratio is a standard measurement of an insurance company’s underwriting profitability. A combined ratio of less than 100 generally indicates an underwriting profit.
** Net Promoter Score measures the loyalty of customers and their willingness to refer others to a company. 2022 Insurance Industry average NPS was 42% (https://www.clearlyrated.com/solutions/2022-insurance-nps-benchmarks/)
CONSOLIDATED BALANCE SHEET (IN 000’S) | AS OF DECEMBER 31, 2023 AND 2022
| Assets | 2023 | 2022 |
|---|---|---|
| Bonds | $ 140,614 | $ 136,733 |
| Preferred Stocks | -- | 500 |
| Common Stocks | 19,942 | 22,933 |
| Cash & Short Term Investments | 6,173 | 26,516 |
| Real Estate | 1,341 | 1418 |
| Uncollected Premiums | 28,186 | 31,404 |
| Surplus Note Receivable | -- | 15,000 |
| Other Assets | 11,232 | 2,949 |
| TOTAL ASSETS | $207,488 | $243,453 |
| LIABILITIES & SURPLUS | 2023 | 2022 |
|---|---|---|
| Losses & Loss Adjustment Expenses | $ 82,636 | $ 79,920 |
| Unearned Premiums | 63,188 | 79,858 |
| Other Liabilities | 6,949 | 14,247 |
| Total Liabilities | 152,773 | 174,025 |
| Surplus Note | 15,000 | 15,000 |
| Surplus | 39,715 | 54,428 |
| TOTAL LIABILITIES & SURPLUS | $ 207,488 | $ 243,453 |
Buffamante Whipple Buttafaro, P.C. conducts an annual independent audit of the companies’ results. Rockingham Mutual Group, Inc. is the ultimate parent company of Rockingham Group, Inc., Rockingham Insurance Company, Rockingham Casualty Company, Rockingham Mutual Service Agency, Inc, and Rockingham Specialty, Inc.
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