We’re here helping drivers with lower rates and supporting our communities. Learn about our response to coronavirus (COVID-19).

See your local agent
Change Location:
Showing your local agents

Mark Thompson

Mark Thompson Insurance Agency, LLC

370 Neff Ave g, Harrisonburg, VA 22801, USA
(540) 434-1144
Visit Website

Dan Harris

Daniel Harris Insurance Agency, Inc.

111 Oakwood Dr, Bridgewater, VA 22812, USA
(540) 828-2577
Visit Website

See More Agents

Commercial Senior Claims Adjuster

Harrisonburg or Richmond, VA

Apply Now

Commercial Senior Claims Adjuster

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

Rockingham Insurance is currently recruiting for a Commercial Senior Claims Adjuster. This position will effectively and efficiently investigate, evaluate, and settle commercial property claims according to policy provisions in an equitable, fair manner while promoting a high level of customer service on the assigned line(s) of business supporting the company’s business objectives.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • As a representative of the company, maintain a consistently high level of customer service
  • Comfortable working with all clients and business partners
  • Review applicable coverage forms and endorsements, providing thorough analysis of coverage and any coverage and document the claim file accordingly.
  • Conduct investigations, damage assessments, cause and origin determinations and claim evaluations
  • Effectively utilize automated technology to include Xactimate and Xactanalysis estimating platforms
  • Demonstrates a solid working knowledge of both subrogation/salvage and SIU issues which may arise
  • Provide thorough reporting and documentation of all reserves and claim information on a timely basis to allow proper tracking, statistical analysis, and review by claims management
  • Adjusts claims within delegated authority complying with all regulatory and reporting requirements including Fair Claims Practices Act and relevant laws.
  • Make recommendations to management pertaining to coverage, settlement positions and file reserves based on well supported reports
  • Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
  • Maintain acceptable product quality through compliance with established Best Practices of client
  • Participates in catastrophe response as needed
  • Performs other duties or special projects as required or as assigned by a supervisor



The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Displays a clear understanding of who the customer is, both internal and external
  • Prompt, reliable, and friendly service
  • Exhibits a sound understanding of department goals and objectives
  • Understands the company’s products, services, department function and overall organization
  • Is well organized and uses time effectively with ability to balance competing priorities
  • Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
  • Excellent technology skills; effectively utilizes and maximizes technology to optimum productivity advantage
  • Ability to work independently yet be a complete team player
  • Exhibits strong and effective verbal and written communication skills that are professional and diplomatic including ability to competently spell, write, compose, and proofread copy



  • Bachelor’s Degree
  • Minimum 5 years first-party commercial property adjusting experience
  • AIC, or other professional designations preferred
  • Experience with Xactimate preferred
  • State adjuster’s license where required



Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
  • Position requires regularly traveling to agent offices, attending both internal and external meetings, attending conferences and other training events.
  • Flexibility in daily work times and telecommuting is allowed; average 40-hour week; occasional evening, weekend work, or overnight travel may be required as job duties demand.


To apply for this position, email your resume to careers@rockinghamgroup.com.

Apply For This Position

  • Accepted file types: pdf.
    PDF file format only, maximum file size 1 MB