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Mark Thompson

Mark Thompson Insurance Agency, LLC

370 Neff Ave g, Harrisonburg, VA 22801, USA
(540) 434-1144
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Daniel Harris Insurance Agency, Inc.

111 Oakwood Dr, Bridgewater, VA 22812, USA
(540) 828-2577
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Commercial Senior Claims Adjuster

Harrisonburg or Richmond, VA

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Commercial Senior Claims Adjuster

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

Rockingham Insurance is currently recruiting for a Commercial Senior Claims Adjuster. This position will effectively and efficiently investigate, evaluate, and settle commercial property claims according to policy provisions in an equitable, fair manner while promoting a high level of customer service on the assigned line(s) of business supporting the company’s business objectives.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • As a representative of the company, maintain a consistently high level of customer service
  • Comfortable working with all clients and business partners
  • Review applicable coverage forms and endorsements, providing thorough analysis of coverage and any coverage and document the claim file accordingly.
  • Conduct investigations, damage assessments, cause and origin determinations and claim evaluations
  • Effectively utilize automated technology to include Xactimate and Xactanalysis estimating platforms
  • Demonstrates a solid working knowledge of both subrogation/salvage and SIU issues which may arise
  • Provide thorough reporting and documentation of all reserves and claim information on a timely basis to allow proper tracking, statistical analysis, and review by claims management
  • Adjusts claims within delegated authority complying with all regulatory and reporting requirements including Fair Claims Practices Act and relevant laws.
  • Make recommendations to management pertaining to coverage, settlement positions and file reserves based on well supported reports
  • Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
  • Maintain acceptable product quality through compliance with established Best Practices of client
  • Participates in catastrophe response as needed
  • Performs other duties or special projects as required or as assigned by a supervisor

 

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Displays a clear understanding of who the customer is, both internal and external
  • Prompt, reliable, and friendly service
  • Exhibits a sound understanding of department goals and objectives
  • Understands the company’s products, services, department function and overall organization
  • Is well organized and uses time effectively with ability to balance competing priorities
  • Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
  • Excellent technology skills; effectively utilizes and maximizes technology to optimum productivity advantage
  • Ability to work independently yet be a complete team player
  • Exhibits strong and effective verbal and written communication skills that are professional and diplomatic including ability to competently spell, write, compose, and proofread copy

 

QUALIFICATIONS:

  • Bachelor’s Degree
  • Minimum 5 years first-party commercial property adjusting experience
  • AIC, or other professional designations preferred
  • Experience with Xactimate preferred
  • State adjuster’s license where required

 

PHYSICAL DEMANDS:

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
  • Position requires regularly traveling to agent offices, attending both internal and external meetings, attending conferences and other training events.
  • Flexibility in daily work times and telecommuting is allowed; average 40-hour week; occasional evening, weekend work, or overnight travel may be required as job duties demand.

 

To apply for this position, email your resume to careers@rockinghamgroup.com.

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