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Mark Thompson Insurance Agency, LLC

370 Neff Ave g, Harrisonburg, VA 22801, USA
(540) 434-1144
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Loss Control Consultant

Richmond, VA

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Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

Position Description:

Rockingham Insurance is currently recruiting for a Loss Control Consultant in the Commercial Lines division. The ideal candidate will assess moderate to high complexity risks with minimal supervision. They are responsible for providing services for a complex portfolio of accounts to influence the profitability and retention. Evaluates and documents hazards, exposures, controls and effectiveness of controls, according to department guidelines. Successfully manages assigned internal and external business partner relationships including underwriting, claims, and agencies. May complete special projects as needed. 


  • Coordinates or leads broad, in-depth and detailed research into account’s background, industry and technical information as part of preparation for site visits, meetings, presentations and projects.
  • Conducts complex, comprehensive analysis of hazards, exposures, controls and the effectiveness of controls, for current members. Analyzes industry information, business or historical loss. Conducts special studies as requested, and communicates problem areas, trends and developments. Responds to special requests for information on unusual hazards, exposures or occupancies.
  • May coordinate workflow for larger, more complex projects. Completes assigned tasks based on established time and service standards. Balances workload with peers and ensures work is handled at appropriate level.
  • Determines appropriate risk rating based on professional judgment combined with guidelines. Identifies technically sound risk improvement solutions to help members manage risk. Creates and recommends service objectives based on the risk assessment and loss analysis and makes decisions as a subject matter expert (SME) when appropriate.
  • Plans completion of assessments and individual work assignments to meet agreed upon timelines. Coordinates meetings with internal and external business partners to discuss service opportunities and maximize relationships. May determine and plan additional training based on outcome of site visits.
  • Maintains a consulting relationship with large numbers of members, business partners and agents and provides observations, solutions and follow-ups to issues with high levels of complexity to meet business needs. Functions as an ongoing resource and contact person with a high level of expertise.
  • Communicates risk evaluations and recommendations through technical reports. Determines appropriate method of proactive communication with internal and external business partners based on severity. Shares trends and best practices with peers through discussion and internal media platforms.
  • Works proactively to maintain strong working relationships with leadership, Claims business consultants, peers, etc., to share and gather information necessary to complete work, including specific projects. Engages current and prospective members and may make regularly scheduled visits to provide services that support members in meeting complex safety and risk management goals.
  • Builds and delivers more specific technical training in particular focus area(s) for business partners, peers and members. Plans personal development with direct supervisor and is accountable for personal progress. 


  • Expert knowledge of safety and risk management practices and principles, including regulatory (OSHA, DOT, etc.) and national consensus codes (NFPA, etc.).
  • Understanding of the commercial insurance business process and the fundamental role of loss control in that process.
  • Knowledge of sales prospecting and business retention, as well as an understanding of applicable state and federal regulations.
  • Advanced verbal and written communication skills to interact with all levels of internal and external contacts.
  • Advanced technical skills.
  • Must possess a desire to learn, grow and develop as a safety and risk management professional.
  • Interpersonal skills to interact with leadership, internal business partners and peers.
  • Informal leadership and influencing skills.
  • Ability to prioritize work/time.


  • Bachelor’s degree in safety, science, engineering, fire science or business management preferred.
  • A minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) and Associate of Risk Management (ARM).
  • Typically, ten years of commercial loss control or related experience preferred.
  • Valid driver’s license.

To apply for this position, email your resume to recruiting@rockinghamgroup.com.

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