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Claims Adjuster- Specialty


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Claims Adjuster- Specialty

Begin a rewarding career with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.

Rockingham Insurance is currently recruiting for a Claims Adjuster in the Specialty division. This position requires providing high quality customer service in performing the functions noted below.

Essential Functions & Responsibilities:

  • Conduct investigations of assigned claims through prompt contact with all parties to determine cause of loss, loss severity, and required documentation of loss.
  • Provides thorough and timely reporting and documentation of all reserves and claim information to allow for proper tracking, statistical analysis, and review.
  • Thoroughly reviews investigations, damage assessments, cause and origin determination, and claims evaluations.
  • Effectively utilize Xactanalysis to assign claims to external adjusters. Demonstrates ability to understand property estimates and review for reasonableness against the facts of loss.
  • Demonstrates a solid working knowledge of both subrogation/salvage and SIU issues which arise.
  • Demonstrates a comprehensive knowledge of commercial insurance policies to provide coverage determination through policy interpretations.
  • Determines liability based on claim investigation and jurisdiction.
  • Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements.
  • Assist with claim assignment, entry, adjustment and documentation of claims assigned to others as needed.

Knowledge, Skills, Abilities Needed:

  • As a representative of the company, maintains a consistently high level of customer service.
  • Displays a clear understanding of who the customer is, both internal and external.
  • Exhibits a sound understanding of department goals and objectives.
  • Understands the division’s products and MGA and GA partnerships.
  • Exhibits strong and effective verbal and written communication skills that are professional and diplomatic including ability to competently spell, write, compose, and proofread copy; deals effectively with sensitive or private information; strong listener with ability to discern problems and seek solutions.
  • Is well organized and uses time effectively with ability to balance competing priorities.
  • Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm.


  • Effectively utilizes and maximizes available technology to optimum productivity advantage.
  • Ability to work independently yet be a strong team player.
  • Undergraduate degree preferred in business or management.
  • AIC designation preferred but not required.


To apply for this position, email your resume to

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