As a business, your customers’ trust and loyalty is vital to your success. When it comes to insurance companies, this is especially true. As customers, we rely on our insurance to protect us in times of need. So when an insurance company receives a high net promoter score, it is worth taking notice.

At Rockingham Insurance, we take our customers’ satisfaction very seriously. That is why we are thrilled to share that we recently received a 76 percent net promoter score, which places us among the highest-rated insurance companies in the industry. But what exactly is a net promoter score, and why is it so important?

A net promoter score (NPS) is a metric that measures customer loyalty by asking customers a single question: “On a scale of 0-10, how likely are you to recommend Rockingham Insurance to a friend or colleague?” Based on their response, customers are divided into three categories: promoters (score of 9-10), passives (score of 7-8), and detractors (score of 0-6). The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters.

So why is a 76 percent net promoter score so significant? Well, according to research by Bain & Company, companies with NPS scores higher than 50 tend to outperform their competitors in terms of revenue growth. Additionally, a high Net Promoter Score is often a sign of customer satisfaction and loyalty, which can lead to long-term relationships and positive word-of-mouth marketing. The average NPS score for insurance companies is only 42%, which puts Rockingham Insurance among the most highly-rated businesses in our industry.

We believe that our high NPS score is a reflection of our commitment to providing exceptional service and support to our customers. We understand that insurance can be complicated and overwhelming, which is why we strive to make the process as easy and straightforward as possible. Whether you are filing a claim or simply have a question about your policy, our knowledgeable team is always here to help.

We also believe that our ease of access has helped us earn the trust and loyalty of our customers. In an emergency, we are always available to our policyholders. You can call us 24/7 via (800) 662-5246, or if you prefer, you can also file your first notice of claim online. When you need support, we believe it should be simple and stress-free.

At Rockingham Insurance, we are proud of our 76 percent because it’s a reflection of the satisfaction of our customers and the success of our business. If you are looking for highly-rated insurance that outperforms its competitors, reach out to your local Rockingham Insurance agent today.