Help Center

We offer several secure and convenient ways to pay your insurance bill:

Online (Fastest Options)

Sign in or register for the Customer Portal to view your policy, access billing details, and make a payment.

Use Quick Pay to make a one-time payment without signing in—fast, easy, and secure.

By Phone

‍Call us at (800) 434-7736.

Farmowners Plus Policies

Payments for Farmowners Plus policies can be made using the dedicated Farmowners Plus Payment Page.

Need more details?

Visit our Make a Payment page to view all payment options, including billing support and additional information.

If you’re experiencing issues making an online payment, we’re here to help.

Contact your insurance agent or call us at (800) 434-7736 to speak with our Customer Experience Team.

We offer several convenient ways to pay your insurance bill:

Use credit or debit cards, an electronic check (ACH) from your bank account, or mail your payment. Get more information here.

Ready to make a payment?

Sign in to the Customer Portal to securely make a payment and manage your billing details.

Use Quick Pay to make a one-time  secure payment without signing in.

Your insurance bill may change for several reasons including policy updates, coverage adjustments, fees, or renewal changes.

How to Review Your Bill

Sign in or sign up for the Customer Portal to view your billing details and access policy documents explaining any changes.

Need Help Understanding the Change?

Contact your insurance agent for personalized assistance or call (800) 434-7736 to speak with our Customer Experience Team.

You can file a claim quickly and securely in several ways:

• Sign in or sign up for the Customer Portal to submit and track your  claim online
• Using the form on the File a Claim page
• Contact your agent directly for assistance
• Call our Claims Team at (800) 662-5246
• Farm claims - File through the Farmowners Plus claims page

You can check your claims status by:

• Signing in to the Customer Portal
• Contacting your assigned adjuster
• Calling our Claims Team at (800) 868-6633

Your Portal will provide your claim's status along with your assigned adjuster's contact information.

If you were involved in an accident with one of our insured customers, you can file a claim by:

• Calling our Claims team at (800) 868-6633
• Visiting File a Claim

‍Please be ready to provide details such as the date of loss, location, and any available information about the insured.

You can request changes to your policy in several ways:

• Sign in to the Customer Portal to request a change
  After submitting your request, a representative may follow up to confirm details and finalize the change.
• Contact your agent directly
• Call our Customer Experience team at (800) 434-7736

You can find your policy number on your declarations page and billing statements (usually in the top-right corner of each document).

Your policy number is also listed on the homepage of your Customer Portal.

To add or remove a vehicle from your policy, you can:

Submit a request through the Customer Portal, contact your agent, or call the Customer Experience Team (800) 434-7736.

To add or remove a driver from your policy, you can:

Submit a request through the Customer Portal, contact your agent, or call the Customer Experience Team (800) 434-7736.

To register for the Customer Portal, you will need:

• Your policy number
• Your phone number (The one you provided in your policy details)
• A valid email address
• Zip code (Make sure it matches your policy zip code)
• Follow the registration steps on the Portal sign-up page.

Need help? Contact your agent or call (800) 434-7736 to speak to our Customer Experience Team.

You may get an error message if:

• Any information entered does not match your policy details
• There is a typo in your email, password, or User ID
• Account set up wasn't completed
  

Please double-check your information and try again. If you still aren't able to sign up or sign in, contact Customer Experience at (800) 434-7736 or your agent for assistance.

Your policy may not be visible in your portal for a few reasons:

• The policy is under a different name or customer account
• The policy is not yet linked to your portal profile
• Information used during registration doesn't match our records

Please contact your agent or Customer Experience (800) 434-7736 so we can help locate and link your policy.